Question 1

How do I place an order?

Accepted Answer

Currently, all orders are processed through WhatsApp. Simply contact us via WhatsApp with the product(s) you're interested in, and our team will assist you with pricing, shipping, and payment details.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank transfer (wire transfer), PayPal, and cryptocurrency. Payment details will be provided during the ordering process via WhatsApp.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs vary depending on destination and package weight. We work with reliable carriers like DHL, FedEx, and EMS to ensure safe and timely delivery.

Question 4

How long does shipping take?

Accepted Answer

Shipping times vary by destination. Typically, orders are processed within 1-3 business days. Express shipping (DHL/FedEx) takes 3-7 business days, while standard shipping takes 7-21 business days depending on location.

Question 5

Are your products genuine and new?

Accepted Answer

All KL-Performance products are designed and manufactured in our own facility using premium materials and precision engineering. Every product is brand new and tested before shipping.

Question 6

Do you offer warranty on your products?

Accepted Answer

Yes, all KL-Performance products come with a 12-month warranty against manufacturing defects. Warranty terms may vary by product category. Contact us for specific warranty details.

Question 7

How do I know which parts fit my BMW?

Accepted Answer

Our products are organized by engine code (S58, S55, B58, etc.). Check your vehicle's engine code and browse the corresponding collection. If you're unsure, contact us via WhatsApp with your vehicle details and we'll help you find the right parts.

Question 8

Can I return or exchange a product?

Accepted Answer

Yes, returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Please refer to our Refund Policy page for detailed information, or contact us directly.

Question 9

Do you offer installation support?

Accepted Answer

While we don't offer physical installation services, we provide technical guidance via WhatsApp. Many of our products include installation instructions, and our team can answer technical questions during your installation process.

Question 10

How can I become a dealer or distributor?

Accepted Answer

We welcome dealer and distributor partnerships. Please contact us via WhatsApp or email with information about your business, and our team will discuss partnership opportunities with you.

Frequently Asked Questions